Return Policy – Ruxacity
Effective Date: January 4, 2025
At Ruxacity, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we are here to help. Our Return Policy outlines the steps to return or exchange products purchased from our website.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Time Frame: Returns must be requested within 30 days from the date of purchase.
- Condition: Items must be unused, unworn, and in their original packaging with all tags intact.
- Receipt/Proof of Purchase: A valid order number or proof of purchase is required to process your return.
2. Non-Returnable Items
Certain items are non-returnable due to hygiene or safety reasons, including but not limited to:
- Items that have been worn, damaged, or altered.
- Personalized or custom-made products.
- Final sale or clearance items.
If you have any questions about whether an item is returnable, please contact our customer service team.
3. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Email us at info@Ruxacity.com with your order number, product(s) you wish to return, and the reason for the return.
- Return Authorization: Our team will provide you with instructions for returning the item(s), including a return authorization number if applicable.
- Return Shipping: Please ship the item(s) back to us using a trackable shipping service. You will be responsible for the cost of return shipping, unless the item is defective or incorrect.
4. Refund Process
Once we receive and inspect your returned items, we will notify you via email regarding the status of your refund. If your return is approved, we will process the refund to the original method of payment. Refunds may take up to 7-10 business days to appear in your account, depending on your payment method.
5. Exchanges
If you need to exchange an item for a different size, color, or style, please contact our customer service team. Depending on stock availability, we will either arrange for an exchange or process your return and help you place a new order.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@Ruxacity.com. We will gladly offer a replacement or issue a full refund for the defective product. Please provide photographs of the damage or defect to expedite the process.
7. Final Sale Items
Items marked as final sale are not eligible for return or exchange. Please be sure to check the product description before completing your purchase.
8. Shipping Fees
Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong item, defective product). Return shipping costs are the responsibility of the customer unless we have made an error.