Shipping Policy – Ruxacity
Effective Date: January 4, 2025
At Ruxacity, we are committed to providing you with an exceptional shopping experience. Our Shipping Policy outlines the shipping methods, costs, and delivery timelines associated with purchasing products from our website.
1. Shipping Methods
We offer a variety of shipping methods to accommodate our customers’ needs. Shipping options may vary based on your location, order size, and the delivery method selected. The available shipping methods are:
- Standard Shipping
- Expedited Shipping
- Two-Day Shipping (available for specific regions)
- International Shipping (where applicable)
During checkout, you will be able to select your preferred shipping method, and the associated costs will be displayed before payment.
2. Shipping Time
- Domestic Orders: Shipping time for orders within the U.S. typically ranges from 3-7 business days depending on the shipping method chosen and your location.
- International Orders: Shipping time for international orders may vary, but most orders are delivered within 7-14 business days, depending on the destination country.
Please note that shipping times are estimates and may vary due to external factors, such as weather delays, customs processing, or carrier delays.
3. Shipping Costs
Shipping costs are calculated based on the following factors:
- Shipping Method: Different shipping methods have different costs. You will be able to select your preferred option during checkout.
- Order Total: Shipping fees may be influenced by the total value of your order. For example, free shipping may be available for orders over a specific amount (please check for any ongoing promotions).
- Destination: The shipping cost will depend on your delivery address. International shipping may incur additional customs fees, taxes, and duties, which are the responsibility of the customer.
You will be able to view the estimated shipping cost during checkout before confirming your order.
4. Order Processing
- Processing Time: All orders are processed within 1-2 business days after the order is placed. Orders are shipped Monday through Friday, excluding public holidays. Please allow additional time for processing during peak seasons or promotional events.
- Order Confirmation: Once your order is processed, you will receive a confirmation email with tracking information, allowing you to monitor the status of your delivery.
5. Shipping Restrictions
- P.O. Boxes: We currently do not ship to P.O. Boxes. Please provide a valid physical address when placing your order.
- International Shipping: We offer international shipping to selected countries. If you are located outside of the U.S., please check if we ship to your country during the checkout process.
6. Risk of Loss
Once your order is shipped, the risk of loss or damage to the product passes to you. We are not responsible for any lost or damaged goods during shipping. However, if your order arrives damaged or is lost in transit, please contact us immediately at info@Ruxacity.com so we can assist you in resolving the issue.
7. Shipping Delays
While we strive to ensure timely deliveries, we are not responsible for delays caused by external factors such as weather, natural disasters, customs delays, or other unforeseen circumstances. If you experience significant delays, please reach out to our customer service team for assistance.
8. Returns
For information on returning a product, please refer to our Return Policy. Products returned due to an issue with shipping, such as damage or incorrect items, will be processed according to our return procedures.